When to use the platform to report?
This platform should be used to inform the institution represented here about cases that have occurred in it and that it considers not to agree with its standards of ethics and values or that it considers that may affect the well-being of the organization and/or people.
This platform should not be used to present situations related to labor law.
Complaint or complaint?
This platform does not intend to present a complaint about the company''''''''s product/service, but rather to report suspicions of fraud, corruption and/or misconduct verified in the organization.
What should be included in a complaint?
The report must include as much information about criminal offenses, irregularities or violations of the law as it verifies within this organization.
How to sustain the complaint?
As a whistleblower, you should provide as much concrete evidence of your suspicions as possible, where possible, although this is optional, evidencing the veracity of the report in the principle of good faith.
Do I remain anonymous?
The complaint can be submitted 100% anonymously, if you wish you can identify yourself and you can also submit a contact email address. The organization will not have access to the information, nor will the external company that manages the platform using advanced encryption techniques.
I reported it and now?
The entity has 7 days to respond after receiving the complaint in a clear and objective manner, as well as forwarding the complaint to the respective entities. That said, the entity has 3 months to inform what measures are planned or adopted as well as their justification.